Privacy Policy

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Fully Secure & Confidential

Your personal information matters to us. This page clearly explains how tk11 com collects your data, what it is used for, and how it is kept secure.

Last Updated: January 2026
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SSL Encryption
Your data is never sold
Completely Confidential
Your Rights Are Protected

How We We Protect Your Data

Core Pillars of the tk11 com Privacy Policy

Advanced Encryption

All your data is protected with 256-bit SSL encryption. No third party can access your information while it is in transit.

Secure Data Storage

Data stored on tk11 com servers undergoes regular backups and security audits. Unauthorized access is completely prevented.

Your Control

You can view, correct, or request deletion of your data at any time. You have full control over your information.

Data Is Not Sold

Tk11 com never sells your personal data to third parties. Your information is not shared with advertisers either.

Cookie Transparency

We use only necessary cookies. The purpose of each cookie is clearly stated, and you can manage them as you see fit.

24/7 Support

For any privacy-related questions or concerns, our Bengali-speaking support team is available 24/7, seven days a week.

Table of Contents
Introduction What Information We Collect Purpose of Data Use Data Sharing Policy Cookie Policy Data Security Measures Data Retention Period Your Rights Minor Protection Policy Changes Contact Us

Introduction

Welcome to tk11 com. This privacy policy explains in detail how tk11 com collects your personal information, what it is used for, and how it is kept secure. We believe you should have complete control over your data, and ensuring that is our commitment.

Tk11 com is a responsible online gaming platform. We have earned the trust of millions of users in Bangladesh through transparency and integrity. This privacy policy is written so you can clearly understand what we do — and do not do — with your information.

By using the tk11 com website, mobile app, or any other digital platform, you agree to this privacy policy. If anything is unclear, please reach out to our support team.

Important: This Privacy Policy applies alongside the Terms & Conditions of tk11 com. Please read both documents carefully.

What Information We Collect

Tk11 com only collects information that is necessary to provide our services. We do not collect data beyond what is needed. Details on each type of information are provided below.

Type of Data Example Methods of Collection
Identity Information Full name, date of birth, national ID number Registration Form & KYC Verification
Contact Information Email address, mobile number Registration Form
Financial Information Bank account or mobile banking number Payment Process
Usage Data Game history, betting patterns, login times Recorded Automatically
Device Information IP address, browser type, operating system Collected Automatically
Location Data Country, city (approximate) Estimated from IP address
tk11 com never stores your full card number, CVV, or bank PIN. Payment information is always handled in encrypted form through secure third-party payment processors.

Purpose of Data Use

Tk11 com uses collected data only for specific, lawful purposes. We never use any information beyond its approved purpose.

  • Account Creation & Management: Your information is used to create, verify, and maintain your tk11 com account.
  • Payment Processing: Your financial information is used to securely process deposits and withdrawals.
  • Service Improvement: Usage data is analyzed to improve your gaming experience.
  • Customer Service: Relevant information is used to resolve your issues and answer your questions.
  • Security Assurance: Data is analyzed to detect and prevent fraud, money laundering, and unauthorized access.
  • Legal Obligations: Certain information may need to be retained and disclosed to meet regulatory requirements.
  • Personalized Offers: To offer relevant bonuses and promotions based on your preferences and activity.
  • Responsible Gaming: To identify excessive gaming patterns and provide assistance when needed.
Our Commitment: tk11 com never sells or shares your information with third parties for advertising purposes.

Data Sharing Policy

Tk11 com generally does not share your information with anyone. However, in certain limited circumstances, sharing specific data may be required.

  • Payment Processors: Necessary financial information is shared with authorized payment gateways to process deposits and withdrawals.
  • Identity Verification Agencies: Identity document details may be shared with trusted verification agencies as part of the KYC process.
  • Legal Authorities: Information may be disclosed in compliance with court orders, government investigations, or regulatory authority requests.
  • Business Transfers: In the event of a company merger or acquisition, your data may be transferred, but the new owner will be bound by the same Privacy Policy.
Please Note: Outside of the cases mentioned above, tk11 com does not share your information with any third parties. If you have any concerns, let us know immediately.

Cookie Policy

Cookies are small text files stored in your browser. tk11 com uses cookies to enhance your browsing experience and ensure the platform functions properly.

  • Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
  • Performance Cookies: Used to understand which sections of the website receive the most traffic. All data is collected anonymously.
  • Functionality Cookies: Used to remember your language preference, gaming settings, and personalized experience.
  • Analytics Cookies: Used to analyze general usage patterns for platform improvement.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

Data Security Measures

Tk11 com uses industry-standard cybersecurity measures to keep your data safe. Our security framework is multi-layered and continuously updated.

  • 256-bit SSL/TLS Encryption: All data transfers are secured with advanced encryption.
  • Firewall Protection: Our advanced firewall system completely blocks all unauthorized access.
  • Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
  • Regular Security Audits: Regular security audits are conducted by external experts.
  • Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
  • Suspicious Activity Monitoring: Automated alerts are triggered for unusual logins or transactions.
Our systems follow the international PCI DSS standard for data security. Your financial information is kept under the highest level of protection.

Data Retention Period

Tk11 com does not retain your data beyond what is necessary. Separate retention periods are defined for each type of information.

Type of Data Retention Period
Account Information 5 years after account closure
Transaction Records 7 Years (as required by law)
Game History 90 Days (for dispute resolution)
Customer Support Chat 2 Years
Cookie Data End of session or maximum 1 year
KYC Documents 5 years after account closure

Upon expiry, data is securely destroyed or anonymized so that your identity cannot be identified in any way.

Your Rights

Tk11 com believes every user has full ownership of their personal data. Your key rights are outlined below.

1
Right to Access Your Data

You can request to see what information we hold about you at any time.

2
Right to Rectification

You can request a correction if any of your information is inaccurate or incomplete.

3
Right to Erasure

In specific circumstances, you may request the deletion of your data, provided there are no legal obligations requiring its retention.

4
Right to Restrict Processing

In certain cases, you may request that the processing of your data be temporarily restricted.

5
Right to Data Portability

You can request your data in a structured, machine-readable format.

6
Right to Object

You can object to the use of your data for specific purposes and opt out of marketing communications.

To exercise any of the rights listed above, please contact us: [email protected] — We will respond within 30 business days.

Minor Protection

Tk11 com strictly prohibits account registration and gameplay for anyone under 18. We have put multiple safeguards in place to enforce this.

  • Age verification is mandatory at the time of registration.
  • Age is verified through government-issued ID as part of the KYC process.
  • Accounts suspected of belonging to minors are suspended immediately.
  • No personal data from minors is intentionally collected.
If you become aware that a minor is using our platform, please immediately [email protected]- to notify us. The associated account and data will be deleted immediately.

Policy Changes

Tk11 com may update this privacy policy from time to time. When changes are made, we will notify you through the following methods.

  • You will be notified via email or in-app notification before any significant changes take effect.
  • The date of the most recent update will always be displayed at the top of this page.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.
  • Changes required for legal reasons may take effect without prior notice.

It is good practice to review this page regularly. Stay informed about how your data is being used.

Contact Us

For any questions, complaints, or requests regarding this Privacy Policy, please reach out to our dedicated Privacy Team.

  • Email: [email protected]
  • Response Time: Within 30 business days
  • Language Support: Bengali & English
  • Support Available: 7 days a week, 24 hours a day
For more details, visit our FAQ Page See. To learn about Responsible Gaming Go Here।
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